Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, please visit or contact us and we'll make it right. See our return policy below for more information on returning a product to a store location or through the mail.

Shipping Options

Shipping options are available for apparel and accessory items. 

In-store pickup is available and free for all items, including bikes.

Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day.

Some items may be subject to additional shipping and handling charges because of size or weight.

In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away, we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

If there’s a problem with anything you've purchased from us, you can bring it back to a Cycle Logic store location or you can ship it back to us. All items must be returned in sellable condition with original packaging for a full refund. Merchandise returned that appears to be used will be subject to a restocking fee. Labor fees are not refundable. 

In-Store Return Policy

If purchasing and returning an item from one of our store locations, you have 15 days to return the item to receive your refund in your original form of payment. After 15 days, we will issue your refund in the form of store credit.

Online Order Return Policy

If purchasing and returning an item online, you have 30 days to return the item to receive your refund in your original form of payment. After 30 days, we will issue your refund in the form of store credit.

Ship returns via Ground UPS or insured Canadian Post (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise.

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. Please contact us for a return authorization number.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!